Since the Website offers perishable goods we do not provide refunds after the product ships which you acknowledge prior to purchasing any product on the Website. Please make sure that you've carefully read product description before making a purchase.

If you would like a refund on a product that has not shipped you must email us 7 business days prior to placing your order, we will issue you store credit.

Lost or stolen orders after delivery will not be reimbursed or re- made. Ensure you are home between the delivery window and contact us in advance if you will not be so we can re arrange a different time. 

Re-scheduling during a Natural Disaster - In the event an order has to be re scheduled during dangerous weather and road conditions we will reschedule the order to another date of your choice in which the roads are safe for our couriers to drive. Option of store credit is also given. No refunds will be given for re scheduling due to weather conditions.

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to info@charcuterievancouver.com

This document was last updated on January 3, 2022